Last updated: October 6, 2026
PrimeFit ("we", "us", "our") is a software platform for fitness trainers to manage clients, training programs, and nutrition plans. It is operated by PRIME FIT D.O.O., Vojvode Radomira Putnika 7C, 71214 Istočno Sarajevo, Bosnia and Herzegovina, the data controller for the data described here. Our service is available at primefit.team.
For questions about this policy, contact us at support@primefit.team.
This policy applies to two types of users:
When you create an account we collect your name, email address, and profile photo (optional).
Clients may provide body measurements, weight, progress photos, and workout logs. This data is entered voluntarily by the client or their trainer. It is used solely to deliver the training and nutrition service.
We collect information about how you use the app (screens visited, features used, session duration) to improve the product and fix errors.
Messages sent between trainers and clients through the in-app chat, including photos and voice messages (audio recordings), are stored to deliver the messaging service.
To send push notifications we store a device push token associated with your account. You can disable notifications at any time through your device settings.
Payments for paid plans are handled by Paddle, our merchant of record and payment processor. When you subscribe, Paddle collects your name, email address, billing address and country, your VAT number if you give one, and your payment details. We never receive your full card number. We pass Paddle your PrimeFit account identifier so it can match the payment to your account.
From Paddle we receive and store: your Paddle customer and subscription identifiers, your plan, billing period and subscription status, the dates of your billing period, and the country used for tax. We use this to give you the plan you paid for and to show your billing status in the app. Paddle keeps invoices and payment records as required by tax law.
We do not sell your personal data to third parties.
We use the following third-party services to operate PrimeFit:
Our database, authentication, and file storage provider. Your account data, workout logs, nutrition data, progress photos, and chat messages are stored on Supabase infrastructure. See Supabase Privacy Policy.
Our merchant of record and payment processor for paid plans. Paddle sells the subscription to you, processes your payment, issues the invoice and handles VAT. Paddle receives the billing data listed in section 3 and processes it under its own privacy policy as well as on our behalf. See Paddle Privacy Policy.
Our push notification delivery provider. OneSignal receives your device push token to deliver notifications. See OneSignal Privacy Policy.
Our error monitoring service. Sentry may receive crash reports and device metadata when the app encounters an error. We configure Sentry to minimize personal data in error reports. See Sentry Privacy Policy.
We retain your data for as long as your account is active. If you delete your account in the app, your account and its data are deleted straight away, and the files you uploaded are removed right after. If you ask us to delete your account by email, we do so within 30 days. Copies may remain in backups and caches until they expire. We keep data longer only where retention is required by law or legitimate business purposes (e.g., financial records). If content you sent or received was reported for violating our terms, we keep the report and the reported content for up to 180 days after the account is deleted, to review the report and prevent abuse.
Deleting a trainer account also deletes the accounts and data of that trainer's clients.
When a trainer's paid plan ends, the account moves to the Free plan. Nothing is deleted: clients over the Free plan's limit become read-only, and all data stays until the trainer deletes it or the account.
You have the right to:
To exercise any of these rights, email support@primefit.team. We will respond within 30 days. You can also delete your account yourself at any time in the PrimeFit app (Profile → Delete Account).
PrimeFit is not directed at children under 16. We do not knowingly collect personal data from anyone under 16. If you believe a child has provided us data, contact us and we will delete it.
We use industry-standard security measures including encrypted connections (TLS), row-level security on the database, and access controls. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.
We may update this policy from time to time. We will notify you of significant changes by email or via an in-app notice. Continued use of PrimeFit after changes constitutes acceptance of the updated policy.
For any privacy-related questions or requests: support@primefit.team