Last updated: October 10, 2026
These Terms of Service ("Terms") govern your use of PrimeFit, a software-as-a-service platform operated by PRIME FIT D.O.O. ("PrimeFit", "we", "us", "our"). Our company details are in section 18. By creating an account or using the platform you agree to these Terms.
If you disagree with any part of these Terms, do not use PrimeFit.
PrimeFit provides tools for fitness trainers to:
Clients access PrimeFit through a companion mobile app at the invitation of their trainer. The client app is free for clients on every plan.
PrimeFit is currently in beta. Paid plans open soon. Until then nobody is charged, and the plans and prices shown on our website describe what we will offer when paid plans open.
Nobody is charged until they choose a paid plan and complete checkout themselves. We will tell existing trainers by email before paid plans open.
The first 100 trainers who pay get the Pro plan on monthly billing at €29/month (VAT included) for 12 monthly billing periods, then at the standard price of the plan, today €49/month. The beta price is applied automatically when you subscribe, or switch to Pro monthly, while places are left; the12 periods start with the first one billed at the beta price. If you subscribe during your trial, they start with your first payment, when the trial ends. A place is taken when the subscription starts; a subscription cancelled before its first payment gives the place back. The beta price stays with your subscription while it is on Pro monthly: switching to another plan or to annual billing ends it, and it cannot be taken again.
You must provide accurate information when creating an account. You are responsible for maintaining the security of your credentials and for all activity that occurs under your account.
Trainer accounts must belong to a real individual or legal entity. Creating accounts for the purpose of abuse, spam, or circumventing limits is prohibited.
The Free plan is free forever and allows up to 3 active clients. It needs no payment card and never expires.
Every new trainer gets 30 days of the Pro plan free. The trial starts automatically when the account is created, needs no payment card, and is available once per trainer. You can subscribe to a paid plan during the trial; the first charge is then made when the trial ends, so no trial days are lost. If you do not subscribe, your account moves to the Free plan at the end of the trial with no charge.
Each plan allows a number of active clients, shown on our pricing page. An active client is every client you have added and not archived, whether or not they have started using the app. If you have more active clients than your plan allows — for example after a downgrade or when a trial ends — nothing is deleted: the clients over the limit become read-only until you upgrade or free up a place. You can still see their data and chat with them.
Pro's unlimited active clients are subject to fair use, described in section 6.
Unlimited means unlimited under fair use: the normal use of one trainer's own coaching business. Fair use is measured in storage. Everything you and your clients upload to PrimeFit (progress photos, profile photos, chat photos and voice messages, task attachments, your exercise videos, website images) counts towards one storage pool per trainer. Our own exercise library does not count.
Paid plans are sold through Paddle, our merchant of record and payment processor. When you buy a plan, your purchase is made with Paddle, which handles payment, invoices and tax, and Paddle's checkout terms apply to the purchase alongside these Terms.
Prices are in euros (EUR) and include VAT where it applies to you: the price shown is the price you pay, and nothing is added at checkout. Paddle accounts for the VAT based on your country. If your business has a VAT number, you can enter it at checkout.
Paid plans are billed monthly or annually. An annual plan is paid 12 months upfront at 20% less than paying monthly. A subscription renews automatically at the end of each billing period for another period of the same length, at the price of your plan at that time, until you cancel. If we change the price of your plan, we tell you by email at least 30 days before the change applies to your renewal.
A plan change applies immediately. If the new plan costs more (for example Starter to Pro), you pay the difference for the rest of your current billing period. If it costs less (for example Pro to Starter), the unused part of what you paid is credited toward your next payments; it is not refunded. A downgrade that would leave you with more active clients than the new plan allows waits until you have archived the clients over the limit.
You can cancel at any time from your billing page. Cancelling stops the next renewal; your paid plan stays active until the end of the billing period you have already paid for, and your account then moves to the Free plan. Nothing is deleted when a plan ends; the client limits in section 5 apply.
If a renewal payment fails, Paddle retries it and asks you to update your payment method. If the payment still cannot be collected, your paid plan ends and your account moves to the Free plan. Your data stays; the client limits in section 5 apply.
You can ask for a full refund within 14 days of your first payment. After that, payments — including renewals — are not refunded: cancelling stops the next renewal and the paid period runs to its end. The full rule, including how to ask for a refund, is in our Refund Policy, which is part of these Terms. This does not limit any rights you have under applicable consumer law.
You agree not to:
You retain ownership of all content you upload to PrimeFit (training programs, client data, photos, messages). By using the service you grant us a limited licence to store, process, and display that content solely to operate the platform on your behalf.
Trainers are responsible for obtaining any necessary consent from their clients to collect and process health and fitness data through PrimeFit.
Our Privacy Policy describes how we collect and use your data. By using PrimeFit you agree to the Privacy Policy.
You may delete your account at any time in the PrimeFit app (Profile → Delete Account) or by contacting support@primefit.team. Deleting your account in the app takes effect immediately and cannot be undone. Deleting a trainer account also deletes the accounts and data of that trainer's clients. Your data is removed in accordance with our Privacy Policy.
Deleting your account cancels your subscription at once. If you are within 14 days of your first payment you can ask for a refund under our Refund Policy; otherwise the remaining paid period is not refunded. You will not be charged again after deletion.
We may suspend or terminate accounts that violate these Terms, with or without prior notice. In cases of serious violations (fraud, abuse, illegal activity) termination is immediate.
PrimeFit is provided "as is" without warranties of any kind. We do not guarantee uninterrupted or error-free operation of the service.
PrimeFit is a training management tool. It is not a substitute for professional medical advice. Trainers and clients use the platform at their own risk and are responsible for ensuring that training plans are appropriate for the client's health status.
To the maximum extent permitted by law, PrimeFit shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the service. Our total liability to you shall not exceed the amount you paid for PrimeFit in the 12 months preceding the claim.
We may update these Terms from time to time. We will notify you of material changes by email or in-app notice at least 14 days before they take effect. Continued use after that date constitutes acceptance of the updated Terms.
These Terms are governed by the laws of Bosnia and Herzegovina. Any disputes arising from or relating to these Terms or the use of PrimeFit shall be subject to the exclusive jurisdiction of the competent courts of Bosnia and Herzegovina. Consumers keep any protection given to them by the mandatory law of the country they live in.
Questions about these Terms: support@primefit.team
PrimeFit is operated by:
PRIME FIT D.O.O.
Vojvode Radomira Putnika 7C, 71214 Istočno Sarajevo
Bosnia and Herzegovina
Registration number: 4405578650002
Email: support@primefit.team
Web: primefit.team