Need help? We're here for you.
Email us and we'll get back to you as soon as possible — typically within one business day.
support@primefit.teamPrimeFit is invite-only for clients. Your trainer will send you an invitation link via email. Open the link on your phone to create your account and download the app.
Check your spam or junk folder first. If you still can't find it, ask your trainer to resend the invitation from their dashboard.
PrimeFit uses magic links — no password needed. Enter your email address and we'll send you a sign-in link. Tap the link in the email to open the app and you're in.
Your trainer needs to assign a program to you. If you've just signed up and don't see any content yet, reach out to your trainer — they may need to assign your plan.
You can manage notifications in your device settings. On iOS go to Settings → PrimeFit → Notifications. On Android go to Settings → Apps → PrimeFit → Notifications.
In the PrimeFit app, open Profile and tap "Delete Account". Your account and data are deleted immediately. You can also email support@primefit.team with the subject "Delete my account" and we'll remove your data within 30 days. See our Privacy Policy for full details.
From your dashboard, go to Clients and click "Add Client". Enter the client's email and they'll receive an invitation link to download the app and create their account.
PrimeFit is currently in beta and free to use. Pricing will be introduced at general launch — existing users will be notified in advance with a reasonable transition period.
No. Each client can only access their own training programs, nutrition plans, and progress data. Client data is fully isolated at the database level.
In the PrimeFit Trainer app, open Profile and tap "Delete Account". This permanently deletes your workspace, including your clients' accounts and all of their data, and cannot be undone.
Email support@primefit.team with a description of the issue or idea. For bugs, include your device model and what steps you took when the problem occurred.