Refund Policy

Last updated: October 6, 2026

In short

You can get a full refund within 14 days of your first payment, no questions asked.
After that, payments are not refunded. Cancelling stops the next renewal and your paid period runs to its end.
Deleting your account cancels your subscription at once. The same 14-day rule applies.

1. Who this applies to

This policy applies to paid PrimeFit plans bought by trainers. Clients never pay for PrimeFit, and the Free plan and the trial are free, so there is nothing to refund on them.

2. Refund within 14 days of your first payment

If you are not happy with PrimeFit, ask for a refund within 14 days of your first payment and we refund it in full. This applies to the first payment of your first paid plan, monthly or annual, including any VAT charged on it.

When the refund is made, your paid plan ends and your account moves to the Free plan. Nothing is deleted; clients over the Free plan's limit become read-only.

3. After 14 days, and renewals

After 14 days from your first payment, payments are not refunded. This includes monthly and annual renewals, and the difference charged for an upgrade. You can cancel at any time: cancelling stops the next renewal, and your plan stays active until the end of the period you have already paid for.

A downgrade (for example from an annual to a monthly plan) applies at your next renewal; the difference for the current period is not refunded.

4. Cancelling

You cancel from your billing page in the PrimeFit dashboard. We confirm the cancellation by email, with the date your paid period ends. You keep every feature of your plan until that date, and you are not charged again.

5. Deleting your account

Deleting your account cancels your subscription at the moment of deletion, and you are not charged again. If you are within 14 days of your first payment you can ask for a refund as in section 2. Otherwise the remaining paid period is not refunded. Before you delete your account the app shows you the end date of your paid period and this rule.

6. How to ask for a refund

Email support@primefit.team from the email address of your PrimeFit account, within 14 days of your first payment. We answer within 3 business days. Refunds are made by Paddle, our merchant of record, to the payment method you paid with; how long the money takes to show up depends on your bank or card issuer.

7. Your statutory rights

This policy does not limit any rights you have under the consumer law that applies to you. Where that law gives you a longer or wider right to a refund, that law applies.

8. Contact

Questions about refunds: support@primefit.team. This policy is part of our Terms of Service.